SocialYell > American Airlines





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  • $8 Blankets

    Company: American Airlines
  • Cutting costs is fine. Hostility toward your customers is another ball of wax. AA's announcement that they'll charge $8 to have a blanket just flys in the face of even the basic standards of decency. Unless you're an e More...
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  • Rebranding Effort

    Company: American Airlines
  • In many ways I see American Airways as a close parallel to GM: resisting innovation because it maintains a cheap business model, ignoring consumer trends and values, and ending up shooting themselves in the foot. Now, bo More...
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  • Here Are My Sources

    Company: American Airlines
  • Sorry for the formatting issue in my previous post: http://blogs.wsj.com/middleseat/2009/01/23/american-exec-on-time-performance-sub-par-in-2008/?mod=yahoo_hs http://online.wsj.com/article/SB123119880352955507.html More...
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  • Wow they got an F

    Company: American Airlines
  • Haha personally haven't flown much latly and when I do it has been Southwest.. but doing some research and The Coalition for Airline Passengers' Bill of Rights said most major airlines failed to provide passengers with a More...
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  • Literally no customer service

    Company: American Airlines
  • Have a problem with American Airlines? Well, the ticketing representatives at any of the general phone numbers can't help you. AND they don't have a phone number for customer service. They tell you "oh, Customer Servic More...
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